Beaumont 311 provides non-emergency services for the citizens of Beaumont, as well as for those individuals passing through the city limits of Beaumont. Beaumont 311 is a “One Stop Shop” and is the best way to alert the City of any non-emergency issues. The 311 Call Center is located in the Beaumont Municipal Court Building in downtown Beaumont, but is not accessible to the public. All operators are City of Beaumont employees.

The 311 Call Center is open 7 days a week, from 7 am – 6 pm. After hours, callers will get an auto attendant giving them various options for reporting issues. Each caller’s request for service will be evaluated and processed accordingly. All calls are recorded and responded to. On a normal weekday during normal work hours, usually two (2) operators are on duty at any given time. On Saturdays and Sundays, two (2) operators are on duty during working hours. During an emergency, all operators may be called in.

Send email directly to Beaumont 311.

Call 311

Dial 3-1-1 for Beaumont 311 Service.

Fill out an online 311 service request form.

Report a non-emergency before 7am or after 6pm

3-1-1- Mobile

3-1-1 customers can access our service on their mobile device. Smart phone or tablet users simply download the Beaumont 311 application on their device. When you spot a problem, simply launch the app, select an issue, take a picture, and tap submit. The application picks up your exact location and sends the request to the city’s 311 service request staff.  3-1-1 hours are Monday – Sunday from 7:00 a.m. – 6:00 p.m. (excluding holidays)

FAQs

Beaumont 3-1-1 will send an automatic “Service Request” to the corresponding department for their response. A reference number is assigned to each Service Request and the public can use this reference number to track the status of their request.

You can fill out a 311 customer satisfaction survey here. Please take a few moments to tell us what you think about the City of Beaumont’s 311 Service. Your feedback is critical to helping the City improve your 311 experience.

Yes, if you are located outside of the Beaumont area you can call 409-980-8311 to reach the city’s 3-1-1 operators.

Yes, through the use of a third-party service 3-1-1 operators are able to connect you with translators who speak various languages and will join the call to assist.

Yes, all you need to do is call 3-1-1 to sign up in order to receive updates on severe weather events, hazardous road conditions, or other emergency notification topics. You will need to provide your name, home or business address,  and cell phone number. You can find more information about emergency notification requests by going to the City’s Emergency Management website.

You can call Entergy at 1-800-368-3749 to report broken or damaged street lights. You can also go to Entergy’s website to report broken or damaged street lights.

Other Important Phone Numbers

Police, fire and medical emergencies

Police, non-emergencies

Report a power outages (Entergy)

Report a broken street lamp (Entergy)

City Jobline apply online

Water Customer Service (billing)

Municipal Court (billing)

E-mail

E-mail

9-1-1

409-832-1234

1-800-968-8243

1-800-368-3749

409-838-JOBS

409-866-0023

409-980-7200