Beaumont 311 provides non-emergency services for the citizens of Beaumont, as well as for those individuals passing through the city limits of Beaumont. Beaumont 311 is a “One Stop Shop” and is the best way to alert the City of any non-emergency issues. The 311 Call Center is located in the Beaumont Municipal Court Building in downtown Beaumont, but is not accessible to the public. All operators are City of Beaumont employees.
The 311 Call Center is open 7 days a week, from 7 am – 6 pm. After hours, callers will get an auto attendant giving them various options for reporting issues. Each caller’s request for service will be evaluated and processed accordingly. All calls are recorded and responded to. On a normal weekday during normal work hours, usually two (2) operators are on duty at any given time. On Saturdays and Sundays, two (2) operators are on duty during working hours. During an emergency, all operators may be called in.