From traffic fines and sewer concerns to pothole problems and neighborhood complaints, citizens can call 311 and speak to one of our agents. From outside the City of Beaumont, callers simply dial 409-980-8311. Agents are available Mon-Sun from 7am – 6pm. After these hours, callers will be directed to an automated line. Citizens can also submit an online request.

After dialing 311, please select an option:

  • For non-emergency calls that can be handled the next business day, press 1

  • To register a phone number for Emergency Notifications, press 2

  • For urgent water calls, press 3

  • For urgent sewer calls, press 4

  • To report Lift Station Alarms, press 5

  • To report Animal Service issues requiring immediate assistance, press 6

  • If you have other concerns that need to be addressed immediately, press 7

Submit an Online Request Here