We want to make bill payment and service delivery as easy and seamless as possible, whether our customers pay us directly, or use our authorized agents. Unfortunately, third party vendors are not required to have a contract with the city to accept utility payments, and if they do not have an agreement with us, we cannot track or verify payments. Customers are still responsible if that vendor pays late, or does not pay at all, even if the customer has paid on time.
Particularly in the case of past-due bills, we advise that customers pay by mail, directly at City Hall, or online at cityofbeaumont.com. Because it can take up to three business days to process a payment from an outside merchant, the customer risks having their water service disconnected, as the payment would not be posted to the account in time.
- City Hall Cashiers: 801 Main St., Monday through Friday from 8 a.m. to 5 p.m.
- Kroger #325: 3965 Dowlen Road, every day from 9 a.m. to 8 p.m.
- Kroger #328: 3845 Phelan Blvd., Monday through Friday from 10 a.m. to 6 p.m.
To verify the status of a vendor, customers can call 409-785-4797, or check the water customer service page at the city’s website. Payments can be mailed to P.O. Box 521, Beaumont, TX 77701. Online payments can be made at www.cityofbeaumont.com.