(A-C)
(D-M)
(M-Z)
Transportation
Resources
Data
Water Billing
Pay Online
Pay your water bill online.
Hours
Monday through Friday 8:00 a.m. to 5:00 p.m.
Location
801 Main, Suite 100 Beaumont TX 77701 409-866-0023-
The City has installed an automated meter reading system. Any damage to the electronic device is a Criminal Mischief and the customer will be billed for the full replacement value of the equipment damaged.
Application Procedures
Applications for City of Beaumont water services can be made online, by telephone to Customer Service, (409) 866-0023, or in person at 801 Main, Suite 100.
Customers will be asked to provide the following information along with their spouse information:
- Drivers License
- Social Security Number
- Date of Birth
- Telephone Number
- Place of Employment
A residential deposit of not less than $125.00 will be required and paid prior to establish a new account. Other deposit amounts will be based upon the account type and number of units. A $15.00 new service fee will be billed to the account. Service will be connected the following business day after service application.
*** A discount is available for Senior Citizens age 65 and older are. Must fill out application.
Termination of Service Procedures
Service will be terminated upon the customer’s request made by telephone or in person at 801 Main St. Suite 100.
- Identification may be required at that time.
- A final mailing address will be required.
- The service will be terminated the following business day after the request.
-
City Hall Cashiers Office
801 Main St.
Monday thru Friday 8:00 a.m. to 5:00 p.m.Kroger #325
3965 Dowlen Rd
7 Days a Week 9:00 a.m. to 8:00 p.m. *Current bill only.Kroger #328
3845 Phelan Blvd. 409-833-3575 Monday thru Friday 10:00 a.m. to 6:00 p.m. *Current bill only.City Hall Night Deposit Box
Payments posted to the Night Deposit Box will not be posted until the next business day.
Payments can be made after hours in front of City Hall at the Night Deposit Box.Automatic Bank Drafts The City of Beaumont can directly draft your water bill from your bank account. To sign up, go to the Forms tab above on this page and select the Direct Payment Authorization form.Payments By Mail Payments can also be mailed to: P.O. Box 521m Beaumont TX 77704-0521Disclaimer: The payment centers listed above are the only ones authorized by the City of Beaumont to process water payments. Citizens who choose to pay their utility bills at unauthorized payment centers do so at their own risk. Unauthorized payment centers are not agents of the City of Beaumont and do not have any contractual relationship with the City. If you choose to pay your utility bills through a payment center that does not appear on this list of authorized third-party processors, there is no guarantee that your payment will reach the City of Beaumont on time, and your responsibility to ensure that your payment reaches the city by the due date on your utility bill is not negated. In the event of a payment dispute, citizens will have no recourse if a utility bill was paid through an unauthorized payment center. In addition to the physical payment center locations listed above, authorized payments can also be made by mail, direct draft or through the city’s website. -
- New Address for Water Payments: The remittance address for Water Utility Payments will be changing as of June 1, 2016. Please be aware of the change of address and update your records accordingly. The address information can be found on the Online Payments page.
- A discount is available for Senior Citizens age 65 and older are. Must fill out application.
- The City has installed an automated meter reading system. Any damage to the electronic device is a Criminal Mischief and the customer will be billed for the full replacement value of the equipment damaged
Water and Sewer Service Line Warranty Programs
As a homeowner in the City of Beaumont, you are responsible for the maintenance and repair of your home’s sewer and water lines which are the pipes located between your home and the main sewer line and the water meter, respectively. Below you will find the information for two warranty program service providers who have been interested in servicing residents in the City of Beaumont. The City of Beaumont has no affiliation with the following two warranty service providers and has no responsibility or liability for the warranty program being provided by either company. Any questions related to such a program should be directed to one of the numbers below:
HomeServe
Corporate Mailing Address:
HomeServe USA
601 Merritt 7
Norwalk, CT 06851Customer Call Center Mailing Address:
HomeServe USA
1232 Premier Drive, Suite 100
Chattanooga, TN 37421
Phone: 1-888-752-6740
Email: [email protected]Service Line Warranties of America
“SLWA”
11 Grandview Circle, Suite 100
Canonsburg, PA 15317-9840
6th Floor
Website: www.slwofa.com
Phone: 1-866-922-9006
Email: [email protected] -
-
Why was my water bill high given the fact that my house was flooded and I was unable to use my water as much as I normally do?
Most of the City’s water meters are electronic, thus send the usage amounts electronically for billing purposes. When the meters are submerged in water they are not able to send in the usage electronically for the billing purposes. If that occurs, your bill is estimated by calculating an average usage from the prior (3) months and that is what you are billed. -
What if my estimated bill was much larger than my actual usage?
Any water bill that was estimated due to the flooding will be adjusted during the next billing cycle when the actual usage is recorded in the system. If you were billed more than the actual usage, then you will receive a credit for the balance on the next month’s water bill. -
Is the City offering any water/sewer payment assistance programs?
Qualifying customers may be eligible for payment plans, extended due dates and/or waiver of late fees.Please call Water Customer Service for details.
-