Water Billing

Damage to electronic devices, as part of the automated water meter, is the responsibility of the account holder. The account holder will be billed for full replacement value of the equipment if damaged

• Procedures
• Payment Centers
• Forms
• Notices
• FAQ

• Application Procedures

  Applications for City of Beaumont water services can be made online, by telephone to Customer Service, (409) 866-0023, or in person at 801 Main, Suite 100.

  Apply Online

  Customers will be asked to provide the following information along with their spouse information:

  1. Drivers License
  2. Social Security Number
  3. Date of Birth
  4. Telephone Number
  5. Place of Employment

  A residential deposit of not less than $125.00 will be required and paid prior to establish a new account. Other deposit amounts will be based upon the account type and number of units. A $15.00 new service fee will be billed to the account. Service will be connected the following business day after service application.

  *** A discount is available for Senior Citizens age 65 and older are.  Must fill out application.

  Termination of Service Procedures

  Service will be terminated upon the customer’s request made by telephone or in person at 801 Main St. Suite 100.

  1. Identification may be required at that time.
  2. A final mailing address will be required.
  3. The service will be terminated the following business day after the request.
• City Hall Cashiers Office
  801 Main St.
  Monday thru Friday

  8:00 a.m. to 5:00 p.m.
  Kroger #325
  3965 Dowlen Rd
  7 Days a Week

  9:00 a.m. to 8:00 p.m.

  *Current bill only.
  Kroger #328
  3845 Phelan Blvd.

  409-833-3575

  Monday thru Friday

  10:00 a.m. to 6:00 p.m.

  *Current bill only.
   
   

  City Hall Night Deposit Box
  Payments can be made after hours in front of City Hall at the Night Deposit Box.

  Payments posted to the Night Deposit Box will not be posted until the next business day.
  Automatic Bank Drafts

  The City of Beaumont can directly draft your water bill from your bank account.

   

  To sign up, go to the Forms tab above on this page and select the Direct Payment Authorization form.
  Payments By Mail

  Payments can also be mailed to:

   

  P.O. Box 521m

  Beaumont TX 77704-0521
   
   
   
   
   
  Disclaimer: The payment centers listed above are the only ones authorized by the City of Beaumont to process water payments. Citizens who choose to pay their utility bills at unauthorized payment centers do so at their own risk. Unauthorized payment centers are not agents of the City of Beaumont and do not have any contractual relationship with the City. If you choose to pay your utility bills through a payment center that does not appear on this list of authorized third-party processors, there is no guarantee that your payment will reach the City of Beaumont on time, and your responsibility to ensure that your payment reaches the city by the due date on your utility bill is not negated. In the event of a payment dispute, citizens will have no recourse if a utility bill was paid through an unauthorized payment center. In addition to the physical payment center locations listed above, authorized payments can also be made by mail, direct draft or through the city’s website.
• • Application of Leak Repair Adjustment 
  • Direct Payment Authorization
  • Request for Confidentiality
  • Senior Citizen Discount Rate Application
• • New Address for Water Payments:  The remittance address for Water Utility Payments will be changing as of June 1, 2016.   Please be aware of the change of address and update your records accordingly.  The address information can be found on the Online Payments page.
  • A discount is available for Senior Citizens age 65 and older are. Must fill out application.
  • The City has installed an automated meter reading system.  Any damage to the electronic device is a Criminal Mischief and the customer will be billed for the full replacement value of the equipment damaged

   

  Water and Sewer Service Line Warranty Programs

  As a homeowner in the City of Beaumont, you are responsible for the maintenance and repair of your home’s sewer and water lines which are the pipes located between your home and the main sewer line and the water meter, respectively.  Below you will find the information for two warranty program service providers who have been interested in servicing residents in the City of Beaumont.  The City of Beaumont has no affiliation with the following two warranty service providers and has no responsibility or liability for the warranty program being provided by either company.   Any questions related to such a program should be directed to one of the numbers below:

  HomeServe
  Corporate Mailing Address:
  HomeServe USA
  601 Merritt 7
  Norwalk, CT 06851

  Customer Call Center Mailing Address:
  HomeServe USA
  1232 Premier Drive, Suite 100
  Chattanooga, TN 37421
  Phone: 1-888-752-6740
  Email:  [email protected]

  Service Line Warranties of America
  “SLWA”
  11 Grandview Circle, Suite 100
  Canonsburg, PA 15317-9840
  6th Floor
  Website: www.slwofa.com
  Phone: 1-866-922-9006
  Email:  [email protected]

• • Why was my water bill high given the fact that my house was flooded and I was unable to use my water as much as I normally do?

    Most of the City’s water meters are electronic, thus send the usage amounts electronically for billing purposes.  When the meters are submerged in water they are not able to send in the usage electronically for the billing purposes.  If that occurs, your bill is estimated by calculating an average usage from the prior (3) months and that is what you are billed.

  • What if my estimated bill was much larger than my actual usage?

    Any water bill that was estimated due to the flooding will be adjusted during the next billing cycle when the actual usage is recorded in the system.  If you were billed more than the actual usage, then you will receive a credit for the balance on the next month’s water bill.

  • Is the City offering any water/sewer payment assistance programs?

    Qualifying customers may be eligible for payment plans, extended due dates and/or waiver of late fees.

    Please call Water Customer Service for details.