Application shall be made and submitted to the Customer Service Division within (60) days from the date the repair is completed and will be limited to (2) considerations within a 12 month period. The customer will be required to provide receipts for parts or billed invoice from plumber/company. This application will be in a 90 day review by a supervisor to determine approval or denial of this courtesy form. The customer is responsible for billed usage while the adjustment procedure is pending and failure or refusal to pay any bill can result in disconnection of service and additional service charges. The Customer Service Division reserves the right to inspect all repairs pertinent to the application.