The mission of Water and Sewer Services is to provide uninterrupted potable water and sanitary sewer services to its customers while meeting state and federal regulations.

Administration provides coordination and support for all Department activities involving the EPA, the TCEQ, the Texas Department of Transportation, Jefferson County, engineering/consulting firms, construction contractors, and other City departments. The engineering section conducts water and sanitary sewer system studies; designs water and sanitary sewer rehabilitation projects; and develops and manages Capital Programs projects.

Water treatment facilities consist of a surface water treatment plant and a well system including pumping and transfer facilities to provide safe drinking water of adequate quantities and sufficient pressure while meeting all state and federal regulations. The Surface Water Treatment Plant after the recent renovations is rated at 40 million gallons per day. The groundwater system is a 17 MGD facility consisting of three deep wells, four booster pumps, and two 5 MG ground storage tanks. The City has six elevated water storage tanks with 6.8 MG of storage capacity, four groundwater storage tanks with 17.7 MG of storage capacity, for a total of 24.5 MG of storage capacity. The Water Treatment Facilities are fully operable using SCADA controls that will automatically shut down the water discharge to the customers in case of water quality discrepancies.

Water Distribution and Maintenance is responsible for the maintenance and repair of approximately 760 miles of water distribution mains, 3,550 fire hydrants, 45,000 water meters, 6000 valves, several large motors and pumps, and 15 miles of canal and levee systems.

Sewer Collection and Maintenance maintain 760 miles of sanitary sewer collection lines, 10,900 sanitary sewer manholes, 78 sanitary sewer and 10 storm sewer lift stations, several large motors and pumps, and 15 miles of levee systems at the constructed wetlands. This Division also installs new sanitary sewer line extensions. A pipe bursting crew has been established and is rehabilitating approximately 3,000 feet of sanitary sewer lines a month.

The Sewer Treatment Plant consists of a forty-seven million gallon per day (47 MGD) trickling filters wastewater treatment plant and a six-hundred acre constructed wetlands system which provides adequate treatment of wastewater before discharging into the receiving stream. The Cattail Marsh wetlands system located next to Tyrrell Park is undergoing rehabilitation. The wastewater effluent must meet stringent regulations required by the Texas Commission on Environmental Quality and the USEPA.

The Quality Control Division oversees the department’s five divisions to ensure high-quality performance and compliance with state and federal regulations. This Division administers the EPA’s pretreatment program; supervises the employees at the water treatment and wastewater treatment laboratories; enforces the backflow prevention regulations; implements the grease and grit trap ordinance and oversees the safety program.

FAQ

The City of Beaumont has three (3) ground water wells in Hardin County as well as a Surface Water Treatment Plant on Pine Street that receives water from the Neches River upstream of the Salt Water Barrier.

Water that looks stained or tinted (yellow or brown in color) is typically iron in our water that the chlorination process has oxidized while in solution. This happens over time, and in this case, the same amount of iron is in the water whether visible or not. The tinted water typically has to do with water age (how long the water has been in the pipes). Phosphate dissipates over time causing the iron to oxidize in solution leading to discoloration. Normal flow patterns within the system cause the iron to settle out, but when these normal flow patterns are disrupted the iron moves around in the pipe causing water discoloration.

It is important to call “311” each time you see it, so we can flush and remove the discolored water from the system. Plus, it will help us develop a chart as to where those areas move over time. It is not something that happens at the well or the treatment plant, it is a reaction in the distribution system. If you do not call and let us know, we may not know that it is happening. Currently, we have flush valves set throughout the City that are used during monthly and weekly routine flushing schedules. Typically, phosphate dissipates quickly when the older water meets newer water and oxidizes the iron. This is easily fixed by flushing the older water out of the system.

Water that looks like it has particles in it has two different causes. This form of discoloration is not seen as often as tinted water. Depending on what you see, we will determine the appropriate adjustments. Large, hard type “flakes” are a buildup of phosphate and iron. As the phosphate coats the iron in the water, it also sticks to the walls of the pipes. When we have drastic temperature changes, pipes shrink and expand in size. Shrinkage and expansion depend on how deep the pipe is buried in the ground. This has a tendency to crack the phosphate coatings inside the pipe which requires flushing the affected area to eliminate it.

Please call when you see it so we can plan the best way to correct the situation. The other type of discoloration is when you see what looks like coffee grounds in the water. This is iron that has come out of the solution and has been oxidized. Again, this requires flushing the lines. Please contact us so we can flush the main lines first, then you may have to flush them at your home. Always flush only the cold water in a tub until it is clear. Most bathtub faucets do not have a screen to catch the particles.

All of these examples are normal occurrences in any public water system. You may experience more than one of these at a time. It is important to communicate what you see. Even though flushing is ultimately how we address water quality issues, how we flush is different on a case-by-case basis. We want you to have the best water quality possible and there is a lot that goes into safeguarding our water system and providing you with safe, clean, potable water. The City of Beaumont Water Utilities staff is dedicated to providing our citizens with safe, potable water, 24 hours a day, and 7 days a week.

Run your cold water in your bathtub. After the water has cleared up on the cold side, then flush the hot water side. In most cases, you shouldn’t have to flush more than three to four minutes after we have flushed the main. It is important that you call immediately when you see particles in your water. If not, then it will settle out in the mainline and any flow fluctuations will stir it up and cause a more widespread issue than the first time. Citizens often say, “if it’s like this in the morning, I will call.” Keep in mind delaying the call allows the minerals to settle out inside the mainline in front of your tap and could be a problem later for you.

Please contact “311” anytime you have an issue and we will be glad to come out and address the problem. Your communication with the Water Utilities Department will help us identify problem areas and allow us to make long-term solution plans.