The mission of Water and Sewer Services is to provide uninterrupted potable water and sanitary sewer services to its customers while meeting state and federal regulations.

We do not own the rights to this video.  This video was produced by Singapore’s National Water Agency-PUB.  Please do not call the phone numbers provided in the video.  If you are having issues with discolored water, please dial 3-1-1.

Administration provides coordination and support for all Department activities involving the EPA, the TCEQ, the Texas Department of Transportation, Jefferson County, engineering/consulting firms, construction contractors, and other City departments. The engineering section conducts water and sanitary sewer system studies; designs water and sanitary sewer rehabilitation projects; and develops and manages Capital Programs projects.

Water treatment facilities consist of a surface water treatment plant and a well system including pumping and transfer facilities to provide safe drinking water of adequate quantities and sufficient pressure while meeting all state and federal regulations. The Surface Water Treatment Plant after the recent renovations is rated at 40 million gallons per day. The groundwater system is a 17 MGD facility consisting of three deep wells, four booster pumps, and two 5 MG ground storage tanks. The City has six elevated water storage tanks with 6.8 MG of storage capacity, four groundwater storage tanks with 17.7 MG of storage capacity, for a total of 24.5 MG of storage capacity. The Water Treatment Facilities are fully operable using SCADA controls that will automatically shut down the water discharge to the customers in case of water quality discrepancies.

Water Distribution and Maintenance is responsible for the maintenance and repair of approximately 760 miles of water distribution mains, 3,550 fire hydrants, 45,000 water meters, 6000 valves, several large motors and pumps, and 15 miles of canal and levee systems.

Sewer Collection and Maintenance maintain 760 miles of sanitary sewer collection lines, 10,900 sanitary sewer manholes, 78 sanitary sewer and 10 storm sewer lift stations, several large motors and pumps, and 15 miles of levee systems at the constructed wetlands. This Division also installs new sanitary sewer line extensions. A pipe bursting crew has been established and is rehabilitating approximately 3,000 feet of sanitary sewer lines a month.

The Sewer Treatment Plant consists of a forty-seven million gallon per day (47 MGD) trickling filters wastewater treatment plant and a six-hundred acre constructed wetlands system which provides adequate treatment of wastewater before discharging into the receiving stream. The Cattail Marsh wetlands system located next to Tyrrell Park is undergoing rehabilitation. The wastewater effluent must meet stringent regulations required by the Texas Commission on Environmental Quality and the USEPA.

The Quality Control Division oversees the department’s five divisions to ensure high-quality performance and compliance with state and federal regulations. This Division administers the EPA’s pretreatment program; supervises the employees at the water treatment and wastewater treatment laboratories; enforces the backflow prevention regulations; implements the grease and grit trap ordinance and oversees the safety program.

FAQ

The City of Beaumont has three (3) ground water wells in Hardin County as well as a Surface Water Treatment Plant on Pine Street that receives water from the Neches River upstream of the Salt Water Barrier.

Naturally occurring minerals (primarily iron and manganese) flowing with the water are typically to blame for water discoloration. These minerals, which are heavier than water, settle in water pipelines when water usage is low — especially during winter months. When the water flow and pressure through the water pipes increases again (due to irrigation, construction, etc.) the minerals are stirred up and flow out of your faucets when you turn on the tap. The City of Beaumont maintains routine water flushing schedules to minimize water discoloration by “flushing out” the system on a regular basis. The City will also flush in an area when discolored water is reported to 311

If discoloration occurs, run the COLD water at one faucet for about 5 minutes, and you should see the water clear. (Running the hot water pulls from the water heater, which could make the problem worse.) If the water fails to clear after 5 minutes, call 311 to report the issue.

For most people, discolored water is not harmful if consumed. It does look bad, however, and not wanting to drink it is perfectly understandable. Some people may be more vulnerable to substances in drinking water than the general population. People who have compromised immune systems, such as those with cancer undergoing chemotherapy, those who have undergone organ transplants, some elderly and infants can be particularly at risk from infections. These people should seek advice from their health care providers about drinking water that is discolored. If you experience discolored water that does not clear after a few minutes of flushing the COLD water please call 311.

It is not recommended that you use discolored water to do laundry. The discolored water could stain any clothing, but whites are especially susceptible.